Support

How do I get help?

Pick the channel that fits:

• Ask an AI agent. This whole site is built to be read by agents (every page has a Markdown twin), so asking your AI assistant is often the fastest route to an answer — see Agents.
• Ask the community. The OpenAlex Community group is our public forum — other users are often quick with answers. (For announcements from us, join the OpenAlex User Group.)
• Come to a webinar. We run public webinars on OpenAlex topics with live Q&A, and post the recordings afterwards: openalex.org/events. (Office hours are paused at the moment.)
• Watch a video. Our YouTube channel has training tutorials, town-hall recordings, and user presentations.
• File a support ticket at openalex.org/contact — the right channel for account issues, data errors, and anything that needs us specifically.

Reporting a data error? A ticket is the default lane for that too — see Fixing errors for how error reports are handled and which fixes you can make yourself.

How long does it take to get a response to a ticket?

We check the help desk daily and read every ticket. But we’re a small team getting hundreds of tickets a month, so honestly: we can’t respond to every one, and a response can take a few weeks. Tickets matter even when they don’t get a reply — they’re a key input into what we prioritize and fix.

If your organization relies on OpenAlex and needs guaranteed, timely support, that’s included in our paid plans.